G24 | Privacy Notice
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Privacy Notice

Our Commitment to Personal Privacy

Who we are

G24 Ltd is a company registered in England and Wales under company number 5457196 whose registered office is at Batchworth House. Batchworth Place. Church Street. Rickmansworth WD3 1JE. Our Data Protection Officer can be contacted by emailing dataprotection@G24.co.uk or by calling 0370 0427215. We operate under the General Data Protection Regulations which will take effect in law on 25th May 2018 along with a new Data Protection Act (collectively referred to below as the DPA).

What we do

We monitor the entry and exit of our privately managed ANPR or CCTV car park sites. Images of people and vehicles, including vehicle registration numbers, will be obtained to confirm the length of stay and enforce non-compliance of the Terms and Conditions of entry onto our privately-owned sites. Your personal data is being obtained, retained and processed, depending on the category of user you are of our site. We also use our cameras to detect and deter criminal activity.

Your rights under the DPA are as follows:

1. The right to be informed
2. The right of access
3. The right to rectification
4. The right to erasure
5. The right to restrict processing
6. The right to data portability
7. The right to object
8. Rights in relation to automated decision making and profiling.
Please note that you have the right to request the above, however, when we receive your requests we may object to your request if we do not agree with it. However, if you do make the request we will tell you if the request has been granted or not.

Right of Access:

You have the right to submit a Subject Access Request and this can be done via an email request to our DPO. We will need to obtain proof of your identity before providing you with information we hold about you. You can do so by emailing dataprotection@g24.co.uk or by calling 0370 0427215. If you require more information about items raised in this notice we would recommend the ICO website, www.ico.org.uk

Our Legitimate Interest for Processing Your Personal Data

1. The processing is necessary for a contract which has been entered into and there is a legitimate interest to do so.
2. We are entitled to:
a. Pursue a motorist for an unpaid parking tariff
b. Pursue a motorist for an unpaid parking charge
c. Ensure safety and security and help deter/detect criminal activity

The Four Categories of “Personal Data” we Process:

1. No Unpaid Charge/Tariff:
As a compliant user of our privately managed car parking site, the personal data we obtain is your registration number. We may capture images of the vehicle, occupants or bystanders. A full list of your Rights under GDPR are summarised above. Where your data is obtained it will be retained for 3 months only. We then erase your registration and any other images from our records.

2. Unpaid Fee:
Where there is a fee which is payable we may request personal details of the registered keeper of the vehicle from the Driver and Vehicle Licensing Agency “DVLA” and other third parties (for example the registered keeper or hire companies where applicable) who may possess information which could assist in resolving any dispute. The personal details we will obtain include:
a) The name and address of the registered keeper;
b) The make, model and colour of the vehicle;
c) Confirmation of the registration number;
d) Any other information that we gather, in pursuance of the unpaid fee, including information that is shared by you with us.
Your data will be held for sufficient time to enable the fee to be settled, by you or another person and resolve any dispute. However, your data will not normally be held for longer than 6 years in such circumstances. In some circumstances your data may be held for longer than 6 years. Examples of when we may hold your data for longer are;

• When there is an ongoing dispute which requires us to hold the data for longer than normal.
• Where a court order has been made allowing us to pursue outstanding money after the expiration of 6 years.

3. Appeals:
If you decide to challenge a parking charge and we reject your challenge, then we will provide your registration number and parking charge number along with the time and date of the parking event to the Independent Appeals Service (IAS) and/or the International Parking Committee (IPC). This is to allow you to contest the charge with an independent adjudicator.

4. StoreGuard:
As a compliant user of our privately managed car parking site, we wish to ensure that our site offers protection from any nuisance that may detract from the experience that all consumers visiting one of our retail or business areas deserve.  We will collect the personal data of a registration number:

    1. To forewarn about vehicles which may be engaged in anti-social activities during trading and non-trading hours.
    2. To forewarn about suspected vehicles of interest relating to those who may travel to commit crime or fraud.
    3. To forewarn about an alleged criminal or suspected criminal event that has taken place.

We are entitled to take registration numbers of vehicles of interest that come onto private land.  We do so to ensure sites are managed effectively by giving the retailer more accurate information to communicate efficiently and effectively with one another or other stores who adopt the same desired criteria of a shopping experience. We will retain that data for 13 months.  We then erase your registration and any other images from our records.

Sharing Your Personal Data

Your personal data may be shared for the payment of a parking tariff or charge with: third parties, such as a payment facilitator, an external software provider, debt recovery companies, solicitors and high court officers/bailiffs where necessary to ensure compliance with your obligations under the contract. Your personal data may be shared with the retailers or business owners who own or rent the private land. We will not transfer your personal data out of the EU.

Changes to Our Privacy Notice

From time to time we may amend the way in which we process personal data. This may lead to changes in how we collect and/or use your personal information. We may amend the terms of this Privacy Policy at any time.

Contact Us

If you have any queries relating to this Privacy Notice, please contact us by e-mail at dataprotection@g24.co.uk or by calling 0370 0427215.